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Legal & Policies

Dynara Digital — Custom ecommerce automation & ad integration software

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Dynara Digital Support
We're available by phone during business hours (Mon–Fri, 9am–6pm ET)
(508) 367-3037

Terms of Service

Last updated: June 2026

1. About Dynara Digital

Dynara Digital (formerly operating as Vertex Consulting LLC) provides custom software development services focused on ecommerce automation and digital advertising integration. Our services include, but are not limited to: Meta and TikTok pixel installation and configuration, checkout flow optimization software, ad account automation tools, product page tracking, and full-stack integration builds for ecommerce stores.

By engaging our services or making a payment through a Dynara Digital payment link, you agree to be bound by these Terms of Service.

2. How Our Services Work

All services are scoped on a per-client basis. After an enquiry is received, we confirm the scope of work and any applicable add-ons, then send a Stripe payment link to your email containing a full price breakdown. Payment is collected before work begins. No charges are made without your explicit confirmation.

Our services are delivered digitally — software tools are integrated directly into your store and/or ad accounts by our team. There are no physical goods shipped.

3. Pricing & Add-Ons

Our base software tools start from $300 (one-time purchase). Optional add-ons — including product page tracking (+$15 per product), hands-on integration service (+$100), and custom full-stack builds (variable, scoped per project) — are clearly itemised in your payment link before any charge is made.

All prices are in USD. Payment is processed securely via Stripe.

Statement descriptor: Payments to Dynara Digital will appear on your bank statement as DYNARA DIGITAL. During our business name transition from Vertex Consulting LLC, some earlier charges may have appeared under VERTEX CONSULTING. Both descriptors refer to the same business and team.

4. Intellectual Property

Upon full payment, you receive a non-exclusive, non-transferable licence to use the software we build for your specific store and ad accounts. You may not resell, redistribute, or sub-licence our software to third parties. The underlying frameworks and methodologies remain the intellectual property of Dynara Digital.

5. Client Responsibilities

To carry out integration work, we may require temporary access to your ecommerce platform (e.g. Shopify, WooCommerce) and/or your ad account (Meta Business Manager, TikTok Ads Manager). You are responsible for providing this access in a timely manner. Delays caused by late access may affect delivery timelines.

6. Limitation of Liability

Dynara Digital's software integrations are provided in good faith based on your existing store and ad account setup. We do not guarantee specific increases in revenue, ROAS, or ad performance. Results depend on many factors outside our control, including ad spend, creative quality, product market fit, and platform algorithm changes. You assume responsibility for how our tools are used within your business.

7. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, United States. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Massachusetts.

Privacy Policy

Last updated: June 2026

1. Information We Collect

When you submit a quote request or receive a payment link from us, we collect the following information:

2. How We Use Your Information

We use the information you provide solely to:

We do not sell, lease, or share your personal data with third parties for marketing purposes.

3. Payment Processing

All payments are processed securely through Stripe. Dynara Digital does not capture, store, or retain your credit card details or sensitive payment information at any point. Stripe's own privacy policy and PCI-DSS compliance standards govern the handling of payment data.

4. Store & Ad Account Access

Where you grant us access to your ecommerce platform or ad accounts for integration purposes, we use that access exclusively to carry out the agreed scope of work. Access credentials are not shared with any third parties and are handled with strict confidentiality. We recommend revoking access once your build is delivered if you prefer.

5. Data Retention

We retain your contact information and transaction records for a reasonable period consistent with standard business and tax record-keeping obligations. You may request deletion of your personal data at any time by contacting us at the number listed above.

6. Cookies

Our website uses minimal, strictly necessary cookies to ensure basic functionality. We do not use invasive third-party advertising trackers or data brokers.

Refund Policy

Last updated: June 2026

1. Our Approach

Because our services are custom-built software integrations scoped and agreed with each client individually, our refund policy reflects the nature of bespoke development work. We handle refund requests on a case-by-case basis and are committed to resolving disputes fairly.

Before work begins: If you have paid but wish to cancel before we have commenced your integration, please contact us immediately. In most cases, we will issue a full or partial refund depending on any preparatory work already undertaken.

2. Once Work Has Started

Once integration work has commenced — including any configuration, pixel setup, or code changes to your store or ad accounts — the payment covers work already performed. Refunds at this stage are considered at our discretion based on the circumstances, the volume of work completed, and whether the issue is attributable to an error on our part.

3. Technical Issues & Delivery Failures

If we fail to deliver the agreed scope of work, or if a software integration we built contains an error that prevents it from functioning as described, we will first work to correct the issue at no additional cost. If we are unable to resolve the issue within a reasonable timeframe, a full or partial refund will be issued.

4. Disputes

We strongly encourage you to contact us directly before initiating a chargeback or payment dispute. The vast majority of issues can be resolved quickly by speaking with our team. You can reach us by phone at (508) 367-3037 (Mon–Fri, 9am–6pm ET).

5. How to Request a Refund

To request a refund or raise a concern, contact us at:

Please have your order details and the email address your payment link was sent to available when you call. We aim to respond to all refund enquiries within one business day.